Founded in 2010, with its specialist physicians and medical team, Orion Assistance has succeeded in securing itself a place in the international medical assistance sector in a short period of time, and having succeeded in difficult cases, has rendered itself heard of. With its young and dynamic team, and experts in their own fields, Orion Assistance is integrating innovations in this continuously developing sector and is advancing with firm leaps every passing day.
The company has been established with the purpose of integrating the requests for ambulance services submitted by individuals and organizations in this country and abroad under one roof. Orion Assistance has succeeded in incorporating ambulance services from all region of Turkey. Having set up a wide-based value-added service network in the industry after having successfully provided road and air ambulance services, Orion Assistance continues to prosper.
Client satisfaction is the foremost priority in the provision of services in all fields of assistance. To ensure the highest degree of satisfaction by the clients, a company needs to undergo regular internal audits, thereby increasing the awareness of the company personnel regarding every single part of the process of assistance. Naturally, internal audits have to comply by external audits performed by third parties abding by international standards.
In order to accomplish impeccable services, Orion Assistance has acquired the ISO 9001:2008 Quality Management System Certificate in the category of International Assistance and Claims Services in May 2015, in addition to ISO 14001:2004 QMS Certificate in Environmental Management System within the context of International Assistance and Claims Services.
In accordance with the principles and processes of the QMS, Orion will continue in tha path for excellence fort he years to come.
We have a large medical team of medical escorts for medical escort missions within Turkey and abroad. Medical escorts carry along the necessary medical equipment according to the patient’s disorder, ensuring safe repatriation and delivery of the patient to home country. Our medical professionals minimize any risks and complications that may occur on a repatriation flight. With our wide service network of medical professionals, we can also provide medical escorts who speak the native language of the patient.
With our experienced doctors, our service network located all over Turkey provides organization of services for patients at the comfort of the patient’s home or hotel. When the need arises, our doctors arrange transfers of the patients to the most appropriate medical centers through contact with the first responders at the scene. Our professional support is offered to the treating doctors at healthcare centers where the patient can receive appropriate treatment in a safe and comfortable environment.
According to the demands of our patients or their relatives, transfers to the airport, hotel and hospital are provided by us. The domestic requirements for the patients outside the hospital, with regard to convenient hotel reservations for the patients and their relatives, and miscellaneous requests are provided by us in a tailor-made manner. We also provide accommodation for medical escorts and ambulance crew as the need arises.
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With its extensive network, Orion Assistance provides guidance services to our patients at the pre-hospital stage, at the time of admission to the hospital, during the course of hospitalization, and after having been discharged from the hospital. Our knowledgeable medical interpreters, assist the patients with their medical needs and miscellaneous requests.
All large hospital networks in Turkey. Common Ambulance Services Discount Agreements
In order for the medical condition of the patient to remain stable, medical support and/or lying down on a stretcher on the flight may be necessary. Direct flights to the required destinations are found when possible and the necessary arrangements are made through the contracted airline and ground handling. Integrated with the stretcher, the necessary privacy and the required medical apparatus, the patient receives the most convenient and comfortable services on a flight. The accompanying medical team on the flight can fulfil the patient’s medical needs and any other support. You can contact our team at the call center 7/24 with regard to any questions you may have in this regard.