Medical Assistance

The context of medical assistance comprises services provided to patients at the pre-hospital stage, during the course of hospitalization, and following discharge of the patients from the hospital. In the scope of medical assistance, Orion assistance utilizes its in-house medical professionals, who have vast experience in the medical assistance field, in the provision of medical advice, hospital referrals, obtaining medical reports and discharge summaries, provision of second opinions, provision of a liaison between the hospital treating the patient, the patient, and the insurance company taking care of the medical expenses for the patient´s treatment abroad.

Difficulties with regard to interpretation of the language to the patient´s native tongue in the process of physical examination and obtaining an anamnesis, is one of the important tasks in medical assistance. This interpretation process prevents any medical information that can be missed out in the past medical history of the patient, thereby enabling the attending physician to make a thorough evaluation of the patient´s condition.

Another important part of medical assistance is obtaining accurate medical information from the treating doctor at the hospital to where the insured client is admitted. This enables the medical teams in insurance companies to evaluate the patients´ conditions and make decisions regarding further treatment or follow-ups at the patient´s location, or to decide whether repatriation of the patient would be more practical or not.

Furthermore, an experienced medical team at the local assistance company can assess whether the hospital where the patient has been admitted to would be appropriate for the treatment or not. The mainstay of medical assistance is to obtain quality services in accordance with the patient´s condition, appropriate treatment, and last but certainly not least, services at reasonable prices.

Close monitoring of the patient´s hospitalization process will prevent unnecessary prolongation of the hospitalization, over-treatment and will over-charging.

The experienced medical team at Orion Assistance closely monitor hospitalizations and provide up-to-date relevant information to the insurance companies, ensuring a smooth process.

Provision of specific medications, in addition to Medical Oxygen to clients during their holidays is yet another service provided by Orion Assistance. Oxygen concentrators are provided through service providers all over Turkey.

Orion Assistance also provides private nurses to provide nursing services to patients in hospitals or homes when the need arises.


Founded in 2010, with its specialist physicians and medical team, Orion Assistance has succeeded in securing itself a place in the international medical assistance sector in a short period of time, and having succeeded in difficult cases, has rendered itself heard of. With its young and dynamic team, and experts in their own fields, Orion Assistance is integrating innovations in this continuously developing sector and is advancing with firm leaps every passing day.

The company has been established with the purpose of integrating the requests for ambulance services submitted by individuals and organizations in this country and abroad under one roof. Orion Assistance has succeeded in incorporating ambulance services from all region of Turkey. Having set up a wide-based value-added service network in the industry after having successfully provided road and air ambulance services, Orion Assistance continues to prosper.

We Are Professional, Competitive And Competent In Our Service

What We Do?

Quality Management

Client satisfaction is the foremost priority in the provision of services in all fields of assistance. To ensure the highest degree of satisfaction by the clients, a company needs to undergo regular internal audits, thereby increasing the awareness of the company personnel regarding every single part of the process of assistance. Naturally, internal audits have to comply by external audits performed by third parties abding by international standards.

In order to accomplish impeccable services, Orion Assistance has acquired the ISO 9001:2008 Quality Management System Certificate in the category of International Assistance and Claims Services in May 2015, in addition to ISO 14001:2004 QMS Certificate in Environmental Management System within the context of International Assistance and Claims Services.

In accordance with the principles and processes of the QMS, Orion will continue in tha path for excellence fort he years to come.

International Travel and Health Insurance Journal (ITIJ) Awards 2015

Assistance Company Of The Year




Medical Escort

We have a large medical team of medical escorts for medical escort missions within Turkey and abroad. Medical escorts carry along the necessary medical equipment according to the patient’s disorder, ensuring safe repatriation and delivery of the patient to home country. Our medical professionals minimize any risks and complications that may occur on a repatriation flight. With our wide service network of medical professionals, we can also provide medical escorts who speak the native language of the patient.

Home / Hotel Doctor Services

With our experienced doctors, our service network located all over Turkey provides organization of services for patients at the comfort of the patient’s home or hotel. When the need arises, our doctors arrange transfers of the patients to the most appropriate medical centers through contact with the first responders at the scene. Our professional support is offered to the treating doctors at healthcare centers where the patient can receive appropriate treatment in a safe and comfortable environment.

Hotel / Transfer Arrangements

According to the demands of our patients or their relatives, transfers to the airport, hotel and hospital are provided by us. The domestic requirements for the patients outside the hospital, with regard to convenient hotel reservations for the patients and their relatives, and miscellaneous requests are provided by us in a tailor-made manner. We also provide accommodation for medical escorts and ambulance crew as the need arises.

Funeral Services

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Interpretation Services

With its extensive network, Orion Assistance provides guidance services to our patients at the pre-hospital stage, at the time of admission to the hospital, during the course of hospitalization, and after having been discharged from the hospital. Our knowledgeable medical interpreters, assist the patients with their medical needs and miscellaneous requests.

Service Network

All large hospital networks in Turkey. Common Ambulance Services Discount Agreements

Stretcher Flights

In order for the medical condition of the patient to remain stable, medical support and/or lying down on a stretcher on the flight may be necessary. Direct flights to the required destinations are found when possible and the necessary arrangements are made through the contracted airline and ground handling. Integrated with the stretcher, the necessary privacy and the required medical apparatus, the patient receives the most convenient and comfortable services on a flight. The accompanying medical team on the flight can fulfil the patient’s medical needs and any other support. You can contact our team at the call center 7/24 with regard to any questions you may have in this regard.

Miscellaneous Services

Flight Reservations
Hotel Reservations
Cash Advance
Legal Services
Customs Formalities
Visa Acquiring
Taxi Arrangements



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News About Us

Our operation department is available 24 Hours 7 days


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  • Bagdat Caddesi Goztepe Mah.
  • No:183/1 Cagla Apt. D:5 34710
Head Office
  • +90-216-358-3001
  • +90-216-357-0587
  • 24 / 7