The context of medical assistance comprises services provided to patients at the pre-hospital stage, during the course of hospitalization, and following discharge of the patients from the hospital. In the scope of medical assistance, Orion assistance utilizes its in-house medical professionals, who have vast experience in the medical assistance field, in the provision of medical advice, hospital referrals, obtaining medical reports and discharge summaries, provision of second opinions, provision of a liaison between the hospital treating the patient, the patient, and the insurance company taking care of the medical expenses for the patient´s treatment abroad.
Difficulties with regard to interpretation of the language to the patient´s native tongue in the process of physical examination and obtaining an anamnesis, is one of the important tasks in medical assistance. This interpretation process prevents any medical information that can be missed out in the past medical history of the patient, thereby enabling the attending physician to make a thorough evaluation of the patient´s condition.
Another important part of medical assistance is obtaining accurate medical information from the treating doctor at the hospital to where the insured client is admitted. This enables the medical teams in insurance companies to evaluate the patients´ conditions and make decisions regarding further treatment or follow-ups at the patient´s location, or to decide whether repatriation of the patient would be more practical or not.
Furthermore, an experienced medical team at the local assistance company can assess whether the hospital where the patient has been admitted to would be appropriate for the treatment or not. The mainstay of medical assistance is to obtain quality services in accordance with the patient´s condition, appropriate treatment, and last but certainly not least, services at reasonable prices.
Close monitoring of the patient´s hospitalization process will prevent unnecessary prolongation of the hospitalization, over-treatment and will over-charging.
The experienced medical team at Orion Assistance closely monitor hospitalizations and provide up-to-date relevant information to the insurance companies, ensuring a smooth process.
Provision of specific medications, in addition to Medical Oxygen to clients during their holidays is yet another service provided by Orion Assistance. Oxygen concentrators are provided through service providers all over Turkey.
Orion Assistance also provides private nurses to provide nursing services to patients in hospitals or homes when the need arises.